Intelligent 3D Spare Parts Warehouse
OYANG has invested 1.5 million USD to build an Intelligent 3D Warehouse. It not only optimizes storage space but also improves the overall performance of storage control. Compared to traditional warehouses, storage density has tripled — enabling faster, more accurate retrieval and dispatch of spare parts worldwide.
Warranty Services
1-Year Machine Warranty
All machines provide at least 1 year warranty from the date the customer signs the successful installation document.
Free Parts Replacement
During the warranty period, if machine parts are damaged (excluding man-made damage), we will replace the parts free of charge.
Free Spare Parts List
When the machine is shipped, we provide a free spare parts list. After video/photo confirmation, new parts are dispatched as soon as possible.
Overseas Engineer Services
On-Site Installation
OYANG engineers travel to your facility for machine installation, commissioning and operator training.
Remote Technical Assistance
Provide remote and on-site support to quickly respond to customer needs via video call, email and WhatsApp.
Local Partner Network
Cooperating with local technician partners in Americas for fast on-site response in English and Spanish.
24/7 Customer Service
Customized Solutions
We listen to your production requirements and provide tailored machinery recommendations from our engineering team.
Fast Response Mechanism
Our bilingual support team responds to inquiries within 2 hours, 24/7, via WhatsApp, email or phone.
Satisfaction Survey
Continuous customer satisfaction surveys and service improvement cycles keep our support quality at the highest level.
Packaging & Shipping
Need Service Support?
Contact our bilingual team — available in English and Spanish for Americas customers.